NuoData | Privacy Policy

Privacy Notice

Effective Date: August 12, 2024

This Privacy Notice explains how NuoData, Inc. and its affiliates (“NuoData,” “we,” “our,” and “us”) handle your personal information in connection with our websites, applications, data processing platform products and services, and other activities. It also outlines your choices and privacy rights.

For California residents, please refer to our [Supplemental Privacy Notice to California Residents] for specific rights

 

1. Our Services

NuoData provides data processing platform services to our customers and their authorized users. Our processing of customer data is governed by agreements with our customers. This Privacy Notice does not apply to:

  • Data processed on behalf of our customers (where we act as a data processor).
  • Third-party products or services with their own privacy notices.

2. Information We Collect

Information You Provide:

  • Identifiers: Name, email, phone number, and postal address for account management and service provision.
  • Employment Information: Job title and company name.
  • Account Information: Authentication details for account access.
  • Customer Interactions: Communications through customer support, surveys, feedback, and event registrations.
  • Commercial Information: Records of purchases and transactions.
  • Financial Information: Credit card or other payment details collected via third-party services.
  • Public Forum Information: Content posted publicly or viewable by other users.

Information We Collect Automatically:

  • Device and Usage Data: Information about your device, browsing behavior, and usage of our Sites and Platform Services. This includes IP addresses, device identifiers, and interaction metrics
  • Cookies and Tracking Technologies: Tools like cookies and pixels to track website usage and improve communications. For more details, visit our [Cookie Notice](#).

Information from Other Sources:

  • Third-Party Sources: Information from resellers, partners, social media, and publicly available sources. This may include marketing and sales data combined with data we collect directly.

3. How We Use Your Information

We use your personal information for:

  • Service Provision: Account management, billing, support, training, and updates.
  • Sales and Marketing: Tailored communications, event promotions, and analytics.
  • Communication: Notifications, responses to inquiries, surveys, and market research.
  • Advertising: Online advertising and personalization.
  • Service Improvement: Enhancing and developing our services and analyzing usage.
  • Legal and Security: Fraud prevention, compliance, and protection of rights.

4. How We Disclose Your Information

We may share your information with:

  • Affiliates: For purposes outlined in this Notice.
  • Service Providers: For assistance with billing, support, fraud detection, and more.
  • Partners and Sponsors: For event-related communications and business transactions.
  • Advertising Partners: For targeted advertising.
  • Legal Authorities: When required by law or for protection of our rights and safety.

5. International Transfers

We may transfer your personal information across borders, including to the United States and other countries. We ensure appropriate safeguards are in place, such as using the European Commission’s Standard Contractual Clauses and other measures to protect your data.

6. Data Privacy Framework Notice

NuoData complies with the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks. For more information, visit our nuodata.io.

7. Information for EU, UK, and Swiss Users

For users in these regions, we process personal information based on:

  • Contractual Necessity: To provide services and respond to requests.
  • Legal Obligations: Compliance with legal requirements.
  • Consent: For marketing and other specific uses.
  • Legitimate Interests: Security, service improvement, and marketing.

You can lodge complaints with your local data protection authority.

8. Your Choices and Rights

You have rights regarding your personal information, including access, correction, deletion, and opting out of marketing. To exercise these rights, visit our privacy page or contact us.

9. Other Important Information

  • Notice to Authorized Users: Organizations managing accounts are responsible for privacy practices. Contact your organization for more information.
  • Data Retention: We retain personal information as required for service provision, legal compliance, and other legitimate purposes.
  • Security: We use various measures to protect your information, though no system is infallible.
  • Third-Party Services: Our services may link to or integrate with third-party sites and services. Review their privacy practices separately.
  • Children's Data: We do not knowingly collect information from children under 18. If we discover such information, we will take steps to delete it.

10. Changes to This Notice

We may update this Privacy Notice periodically. Changes will be posted on this page, and significant changes will be communicated prominently. If you disagree with the changes, stop using the Services and deactivate your account.

11. Contact Us

For questions about this Privacy Notice or our privacy practices, email us at ops@nucleusteq.com or write to:

NuoData Inc.
4550 E Bell Rd.
Phoenix, AZ 85032.
Attn: Privacy & Compliance team